An app to centralize orders, appointments and customer relationships across a retail network

The challenge

Each store in the network managed appointments and orders independently, with no centralized customer history, making relationship campaigns and a consolidated cross-store performance view very difficult.

The solution

We built an app that centralizes customer records, appointment scheduling and order history across every store in the network, with an admin dashboard so management can track per-store performance and plan campaigns based on real data.

Results

• Unified customer history across every store in the network
• Centralized appointment scheduling, reducing scheduling conflicts across stores
• [confirm with client: active stores on the platform / rebooking rate]